Group of diverse people smiling at a celebration with colorful streamers, including men and women of various ages and ethnicities, in a room with a Firsthand sign on the wall.

Work With Us

We are building a team of passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table as we grow our business together.

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Our Mission

Build and scale a world-class team dedicated to delivering life-changing outcomes to individuals living with serious mental and physical illnesses.

A black line graph with an upward trend on a yellow background, with a black square at the top of the graph.

Our Vision

A world where individuals living with serious mental and physical illnesses live their best possible lives.

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Our Values

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Individuals at the Center

We always do the right thing and go the extra mile for the individuals we serve, prioritizing their well-being above all else.






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Bias Toward Action

We all take many small steps to stride towards our vision. We are quick to ask for help and to begin wading into new and often unfamiliar territory, knowing that our team has our back.


Illustration of a cycle between two speech bubbles, one with a light bulb icon and the other with a gear icon, representing ideas and processes.

Seek Understanding and Remain Teachable

We assume positive intent and we lead with curiosity. All questions are welcome; we love to learn, whether about one another or ourselves.


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Serious Fun

We work hard on an important mission, but we don’t take ourselves too seriously. We sprinkle fun in as much as possible!


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Deliver Value

Our customers’ endorsement, support and success enables us to further our mission.



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Candor and Kindness

We have an obligation to give timely, direct feedback - delivered with care for our colleagues. We sometimes disagree, but we work through our differences and grow together.

Three women of diverse ethnicities sitting at a conference table, smiling and engaging in a discussion. One woman has gray hair and glasses, another has colorful blue and purple hair, and the third has dreadlocks and glasses, with a laptop and papers on the table in front of them.

Benefits include:

  • Up to 20 days vacation annually

  • 12 paid holidays and 2 floating holidays

  • Fully paid parental leave of 16 weeks

  • Generous sick & wellness leave

  • 401(k) match of up to 4% of your salary

  • Numerous healthcare options

  • Free, unlimited telehealth & talk therapy

  • Annual personal development stipend

Open Jobs

firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

Digital Health New York 100
A silver medal with the inscription "The Bell Shall Shine for Workplace Mental Health" and the logo of Mental Health America, recognizing 2025 Platinum achievement.
Graphic displaying the text 'Top 50 in Digital Health' with a green plus sign.
Badge or sign that reads 'Best Places to Work 2020' in large blue text, with additional text partially visible below.
Logo for WTW Healthcare presenting Future Leaders with a house-like icon and three stars above the text.

The New York Digital Health 100 (DH100) celebrates the most innovative and exciting health start ups in the New York area

DH100 Awarded - 2024, 2025, 2026

Platinum Bell Seal- 2024, 2025, 2026

Mental Health America’s top recognition of Workplace Mental Health

Best Places to Work- 2023, 2024, 2026

150 healthcare companies recognized for their commitment to workplace culture

Staff Testimonials:

  • "firsthand is an amazing company to work for.

    The teams that we have are so diverse and really come from all different backgrounds. I feel like I am truly celebrated here and appreciated”

  • "In recovery, we receive things that change our lives: health, peace of mind, resiliency, and hope. I believe deeply that once we receive those things, we are meant to give them away.

    At firsthand, I have found a way to do exactly that. By giving health, hope, and guidance to the individuals I serve, I have seen the impact ripple outward—to families, communities, and even back to me.”

    -Bridgette, Senior firsthand Guide

  • "It's a great work environment and the mission is one that is truly admirable.

    I enjoy working here so much and the autonomy I have with my individuals and the trust that has been placed in myself and my team to do so. Our values are amazing and certainly ones to strive for.”

  • "As my recovery progressed, I realized I wanted to give back because at one point..."

    I was one of our individuals. I didn't listen to doctors, I didn't listen to therapists. But I had a peer talk to me. And he kind of dressed like me and talked like me, you know, kind of rough around the edges. And that's what hit home.

    – Kevin, firsthand Guide

  • "firsthand helped me learn and grow into a better person."

    -Crystal, firsthand Guide

  • “Maybe we were broken, or maybe we are still broken, but we're all helping piece each other back together or hold the pieces in place--for both our individuals AND for each other.

    How lovely and beautiful is that...and isn't that how all of life should be? What a special place firsthand is.”

    -Mary Margaret, STRIVE Specialist

  • “firsthand is steadfastly true to its mission, and not just towards the individuals we serve, but to employees as well.

    This is very uplifting; especially in an industry where, paradoxically, this is routinely neglected.”

  • “The team is exceptional at balancing pragmatism with optimism.

    I feel supported, motivated, and challenged by my colleagues and our mission.”