Who We Are

Individuals enrolled in Medicaid living with serious mental illness (SMI) often suffer without the sufficient care, resources and support they need to live their best lives.

That’s where
firsthand comes in.

Our team members have experienced the effects of serious mental illness. We know what it’s like to struggle. We know what it’s like to fall through the cracks. That’s why we believe in the power of shared, lived experiences. We keep individuals at the center of what we do, supporting them with our peer guides and resources to help them engage with and access care, services and benefits to help them build a pathway to better.



Our Mission

Build and scale a world-class team dedicated to delivering life-changing outcomes to individuals with serious mental and physical illnesses.


Our Vision

A world where individuals living with serious mental and physical illnesses live their best possible lives.

The firsthand model

By harnessing the power of empathy and human connection, we aim to radically improve care access, equity and quality of life for the individuals we serve.

The power of firsthand experience

Locations

  • Miami
    7900 Oak Lane, Suite 416
    Hialeah, FL 33016
    (786) 679-0995

    Orlando
    1516 E Colonial Drive, Suite 203
    Orlando, FL 32803
    (407) 419-0794

  • Fairfax
    8500 Executive Park Ave, Suite 404
    Fairfax, VA 22031
    (202) 209-2049

    Newport News
    825 Diligence Drive, Suite 207
    Newport News, VA 23606
    (757) 503-7933

    Norfolk
    400 N Center Drive, Suite 202
    Norfolk, VA 23502
    (757) 837-2624

    Richmond
    1606 Santa Rosa Road, Suite 109
    Richmond, VA 23229
    (804) 461-7008

    Roanoke
    3603 Brambleton Ave, Suite C
    Roanoke, VA 24018
    (540) 798-8319

  • Tacoma
    1142 Broadway, Suite 200
    Tacoma, WA 98402
    (253) 686-3626