Who We Are

Individuals living with serious mental illness (SMI) often suffer without the sufficient care, resources and support they need to live their best lives.

That’s where
firsthand comes in.

Our team members have experienced the effects of serious mental illness. We know what it’s like to struggle. We know what it’s like to fall through the cracks. That’s why we believe in the power of shared, lived experiences. We keep individuals at the center of what we do, supporting them with our peer guides and resources to help them engage with and access care, services and benefits to help them build a pathway to better.

Our Mission

Build and scale a world-class team dedicated to delivering life-changing outcomes to individuals with serious mental and physical illnesses.

Our Vision

A world where individuals living with serious mental and physical illnesses live their best possible lives.

The firsthand model

By harnessing the power of empathy and human connection, we aim to radically improve care access, equity and quality of life for the individuals we serve.

The power of firsthand experience

Read the blog

Locations

  • Miami
    Hialeah, FL 33016
    (786) 679-0995

    Orlando
    Orlando, FL 32803
    (407) 419-0794

  • Fairfax
    Fairfax, VA 22031
    (202) 209-2049

    Newport News
    Newport News, VA 23606
    (757) 503-7933

    Norfolk
    Norfolk, VA 23502
    (757) 837-2624

    Richmond
    Richmond, VA 23229
    (804) 461-7008

    Roanoke
    Roanoke, VA 24018
    (540) 798-8319

  • Tacoma
    Tacoma, WA 98402
    (253) 686-3626

    Spokane
    509-867-7689

  • Detroit
    Southfield, MI 48075
    313-500-6057

  • Columbus
    Columbus, OH 43219
    614-269-9421

    Cleveland
    Garfield Heights, OH 44125
    216-407-7110

    Cincinnati
    Cincinnati, OH 45212
    513-516-5714

    Akron
    Fairlawn, OH 44333
    330-805-7715